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Refund Policy

 

Refund Policy

You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.

Should there be any missing items in your order we will refund you for these items. We can not send out replacements at this time unless you are missing a large quantity of items.

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.

Any items damaged or broken in transit will be refunded so please contact us if this happens straightaway.

If your parcel has been damaged on route and items are missing from the other we will refund you for these missing items. In some cases we may resend the items however our policy is to refund rather than replace.

If any items are melted then we require photo evidence of this before we can refund you.

If your parcel has been marked as delivered on the tracker but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the tracker. We will only refund you if you believe parcel was not delivered after a thorough investigation.

Please email us at orders@sweetieshop.online with your order number and reason for refund request and we will process this as soon as we can.

Orders which are returned to us because they could not deliver due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will refund your order minus the original postage charge.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Once your parcel has been posted we can’t cancel your order. You are welcome to return the order as your own expense and once we receive the order back we will refund you in full if the item is unopened.

If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.

Returns Policy 

Items which have been opened can’t be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.

You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.

We require photographic evidence for all damage to items so please send this in – if you throw the item away we may not refund you as we have no proof the item was damaged.

Contact us via orders@sweetieshop.online for returns information.

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